Resolved: Service restored

The upstream networking issue with our cloud provider has been resolved, and the applications are operating normally again.

We have confirmed that database connectivity and service availability have been restored. We will continue monitoring the system to ensure it remains stable.

The issue has been identified and appears to be resolved. We are currently seeing signs of service recovery and continuing to monitor the situation closely.

Some users may still experience intermittent issues while service fully stabilizes. We will provide another update once normal operation has been confirmed.

Update: Service restoration in progress

We have escalated the issue to our cloud provider and are working closely with them to restore service. The application continues to be unavailable or experience connectivity issues while the investigation and remediation are ongoing.

We will provide further updates as soon as more information becomes available.

Update: Upstream networking issue

We have identified an upstream networking issue with our cloud provider that is causing database connectivity problems and affecting application availability.

We are working with the provider to resolve the issue and restore normal service as quickly as possible. We will provide another update as soon as more information is available.

We are currently experiencing database connectivity issues that are affecting MakoFlow availability. As a result, the app may be unavailable or fail to load.

Our team is investigating the issue and working to restore normal service. We will provide an update as soon as more information is available.

The fix is confirmed working and MakoFlow job execution has fully returned to normal.

Root cause: We observed a spike in duplicate EDIFACT APERAK files being sent by specific external market partners. This unexpected volume of duplicates triggered the concurrency issue that led to delayed job processing.

While the duplicate files originate outside our systems and are outside our direct control, we've improved how MakoFlow handles this scenario so that similar spikes will no longer impact job execution.

AS4 connections and the API were not affected at any point during this incident.

Thank you for your patience while we resolved this.

We've identified the root cause of the concurrency issue affecting MakoFlow job execution and have applied a fix. Job processing is returning to normal, and we're closely monitoring the system to confirm full stability.

AS4 connections and the API remain unaffected.

We'll provide a final update once we're confident the issue is fully resolved.

We're aware that MakoFlow job execution is currently delayed for some jobs due to a concurrency issue affecting specific scenarios. Our team is actively investigating and working on a fix.

AS4 connections and the API are not affected and continue to operate normally.

We'll post updates here as we learn more.

The identified load balancer misconfiguration has been resolved. All backend services are now fully operational.

We're reviewing our deployment and monitoring processes of this infrastructure component to help prevent similar issues going forward.

Please reach out to helpdesk@support.mako365.com
for any questions or if you continue to experience issues.

Thank you for your patience.

We are observing recovery and keep monitoring.

We have identified the erroneous configuration change and are attempting a rollback.

We are currently experiencing an issue affecting backend services across MakoFlow Our team has identified the root cause as a problem with our database load balancer and is actively working on a resolution.

Impact: All backend services are currently down. Users may be unable to access core functionality.