We are currently seeing an increased volume of messages that cannot be delivered to the desired AS4 endpoints from external market partners for various reasons. Instead, they remain in our outgoing queue

We were able to narrow down the error to one of our AS4 services and have fixed it.

The AS4 messages are now processed step by step and the associated NRRs forwarded

All outgoing AS4 messages are processed correctly again.

Due to an error, it is currently not possible to log in to MakoFlow

Due to the bug in one of our applications, parts of our productive database were deleted.

We have therefore stopped processing Edifact messages for the time being

We are currently restoring the database. As soon as we can ensure a consistent database, we will reactivate access to MakoFlow and the processing of Edifact messages

ETA for the DB Restore: 4h

Around 60% have already been restored

The restore of the database had to be restarted.

We are still working on a solution to the problem.

The database is restored and we are now checking the database consistency.

The database backup could be restored.

Unfortunately, all changes and all incoming and outgoing EDIFACT messages between 05:15 AM and 11:00 AM were lost.

Please request EDIFACT messages received from your market partner again.
Our support team will take care of outgoing EDIFACT messages.

If you have any questions regarding this incident, please contact our support team: helpdesk@support.mako365.com